Accessible Home Health Care's Patient Bill of Rights
You have the right to be involved in planning your in-home care. We believe in your right to access your information and in your ability to make informed decisions about the best options for you or your loved ones. Our Patient Bill of Rights outlines the values, quality of care, and services that are at the very heart of Accessible Home Health Care. We're committed to honesty and transparency. If you're ever unsure of your rights as a patient, please do not hesitate to reach out.How can we help?
The Patient's Right to Receive Compassionate Care
We believe in providing the highest quality medical and non-medical care within the comfort of your own home. We are committed to helping you keep your independence and dignity. We will work with your physician, clinic, hospital, or former nursing home to continue with the personalized treatment plan that works best for you.
The Patient's Right to Be Informed
We promise to keep you informed of all planned care and treatment performed by our caregivers and licensed medical professionals. We are committed to providing you with the proper education regarding your family's medical needs, health, and safety, as well as preparing you for any emergency situations that may arise, allowing you and your loved ones to make informed decisions about your medical care. You deserve to make your own decisions, and we will never force you to receive care you don't want. You always have the right to refuse treatment to the extent that the law permits, and we will keep you informed of any expected medical consequences. You have the right to know the cost of your care and the ability to budget for it. We always provide explanations of the charges for your in-home health care, and guarantee at least 15 days notice of any changes in cost.
The Patient's Right to Choose
You have the right to choose an in-home health care company with confidence. We're committed to providing you with full knowledge of all the services we provide, available alternatives, and the option to refuse care or switch caregivers without fear of reprisal or discrimination. The entire health team, including the patient, will develop an individualized plan of care and make changes together when necessary based on needs and condition.
The Patient's Right to Safety
You should feel safe knowing that your in-home health care is being provided by a company that complies with all state and federal rules and regulations. You have the right to receive skilled care from qualified, experienced caregivers who adhere to the directions of your physician. All caregivers and members of your in-home healthcare company should accept responsibility, and promote and encourage responsible health care.
The Patient's Right to Privacy
Your personal property, lifestyle, and spiritual and emotional wellbeing will be treated with the utmost dignity and respect by all agency representatives. We promise confidentiality and transparency when it comes to your medical records, under accordance with all state and federal regulations. This means you will always have access to your medical records, and we will never share your medical information with others.
The Patient's Right to Voice Their Opinion
Opinions and grievances should be voiced without fear of discrimination or reprisal. All grievances will be fully investigated, and we will do everything within our power to provide a positive resolution. However, if the services received are ever less than satisfactory, we actively and openly encourage the use of state elder abuse lines.